Mastering Business Etiquette

This business etiquette course explains how to behave professionally in the workplace while teaching the art of meeting and greeting. We go over guidelines for successful communication, travelling, dining and dealing with diversity in a multicultural organisation. We first discuss the foundations of business etiquette and professionalism. We then examine communication etiquette and explain how to improve your oral and written communication skills.

The course then moves on to e-communication and demonstrates how to improve your telephone manners and properly use fax transmissions and email in a business setting. We show you how to plan and prepare a productive meeting and handle introductions and seating arrangements. We then discuss dress codes and grooming etiquette for various occasions such as formal events and beach parties. Dressing appropriately for different occasions is crucial to avoid sending unintended messages. The course also provides time management tips before delving into business dining and travelling etiquette.

We discuss cross-cultural communications and explain how to create a more inclusive and innovative workplace by adopting the principles of cultural diversity and respecting racial and ethnic differences. Finally, we go over established guidelines for global interactions and show you how to deliver greetings and introductions in different cultures while considering local customs. Learning how to conduct yourself in the workplace by adhering to good business etiquette can enhance your career prospects, help you build healthy professional relationships and contribute to a positive and productive workplace culture.