Mastering Crowd Management

Crowd control is vital whenever people gather in large numbers and ensures that they do so safely at events like sports, protests, concerts, festivals and emergencies. This crowd management course explains how to ensure the public's health and safety and minimise the risk of mishaps or accidents. We first lay out the principles of crowd management, like the need to restrict access to alcohol. We then explain how to co-ordinate staff using various communication techniques, including visual aids used to convey clear and concise messaging.

The course then moves on to crowd management planning and operations, which draw on the principles of event planning. We show you how to perform a site survey and risk assessment, design a crowd management plan and conduct post-event debriefings and evaluation. We then study different tools and devices used in crowd management, including barriers, signage and communication systems. The course then goes over the best practices for selecting, acquiring, maintaining and repairing this crowd control equipment.

We explain how to spot potential crowd emergencies during events and demonstrate the importance of establishing an emergency action plan. We discuss how to handle crowds during an evacuation and provide the communication and organisation skills you will need during an emergency. We explore the ethics of crowd management and establish the importance of diversity, equity, and inclusion (DEI). We also cover liability and risk management and discuss the legal aspects of maintaining health and safety at events using effective crowd management practices. Managing large gatherings of people requires specialised skills and this course suits event planners, security experts, political organisers and anyone who needs to master crowd control techniques.